Privacy Policy

Effective date: November 4, 2026

This Privacy Policy explains how Motang LLC ("Motang", "we", "us"), 30 N Gould St Ste N, Sheridan, WY 82801, USA, collects and uses personal data when you use Vueko at vueko.ai (the "Service"). Motang is the controller of the personal data described here. Contact us at support@vueko.ai.

1. Data we collect

Account data. Your email address, name, password (stored only as a secure hash) and profile picture. If you sign in with Google or GitHub, we receive your name, email address and profile picture from that provider.

Stream content. While you are live, the studio records your stream in segments of about 10 seconds, including the camera, screen or media you add and your microphone audio, and sends each segment to our servers together with your room title, topic, announcement, recent chat messages and a short running summary. This is used only to generate simulated viewer messages and read-aloud audio. We do not store these recordings or summaries; they are kept in memory only while being processed. Read-aloud audio is generated per message and not stored.

Billing data. Your credit balance, credit transactions, usage per stream (such as AI cost and server fees) and records of purchases and subscriptions. Payment card details are collected by Stripe; we never see your full card number.

Technical data. Login sessions, including IP address and browser user agent, and server logs. Server logs may contain a summary of live requests (such as room settings and chat text, but not the video or audio itself).

Cookies and local storage. We use essential cookies for sign-in and to remember your language and cookie choice, and your browser's local storage to remember studio preferences. We do not use advertising or analytics cookies.

Usage analytics. We use Umami, a privacy-focused analytics tool that we host ourselves and that does not use cookies, to understand how the Service is used. It records the pages you visit, the referring site, your browser, operating system, device type and approximate country, and, where we set them up, actions such as signing up or starting a stream. It does not store your IP address and does not track you across other websites.

Communications. Emails you send us and messages you submit through the contact form.

2. How we use data and our legal bases

| Purpose | Legal basis (EU/UK GDPR) | | --------------------------------------------------------------------------- | -------------------------------------------------- | | Providing the Service, including generating simulated chat from your stream | Performance of our contract with you | | Billing, credits, refunds and preventing payment fraud | Contract; legal obligation (tax and accounting) | | Account security, abuse prevention and debugging | Our legitimate interest in a safe, working Service | | Measuring and improving how the Service is used (usage analytics) | Our legitimate interest in improving the Service | | Service and transactional emails (e.g. verification, receipts) | Contract | | Responding to support and legal requests | Contract; legal obligation; legitimate interest |

We do not sell your personal data, and we do not use your stream content to train AI models.

3. Who we share data with

We share personal data only with service providers that help us run the Service:

  • AI processing: OpenRouter, which routes requests to AI model providers including Google (video understanding and chat generation) and Fish Audio (read-aloud). They receive your stream segments, chat text and viewer names for processing. Their own policies govern any temporary retention they apply, for example for abuse monitoring.
  • Payments: Stripe, including its affiliate Lemon Squeezy LLC, which acts as merchant of record for purchases. Stripe processes payment and tax data and acts as an independent controller for that data under its own privacy policy.
  • Hosting and infrastructure: Vercel (application hosting), Neon (database), Cloudflare (DNS, network and file storage).
  • Email: Resend (sending account and transactional emails).
  • Sign-in providers: Google and GitHub, if you choose to sign in with them.

We may also disclose data if required by law, to protect our rights or users' safety, or as part of a business transfer subject to this Policy.

4. International transfers

Motang and most of our providers are located in the United States. When we transfer personal data from the EU, EEA or UK, we rely on adequacy decisions (including the EU-US Data Privacy Framework where the recipient is certified) or the European Commission's Standard Contractual Clauses and the UK Addendum.

5. How long we keep data

  • Account and billing data: while your account is open. After deletion, we keep purchase and transaction records for as long as tax and accounting law requires (typically up to 7 years).
  • Stream recordings and summaries: not stored after processing.
  • Server logs: a limited period, normally no longer than 30 days.
  • Support emails: as long as needed to handle your request and any follow-up.

6. Your rights

Depending on where you live, you can ask us to access, correct, delete or export your personal data, or to restrict or object to certain processing. You can withdraw consent at any time where processing is based on consent. You can delete your account yourself in account settings.

To make a request, email support@vueko.ai from the address on your account. We will respond within one month. If you are in the EU, EEA or UK, you also have the right to complain to your local data protection authority.

7. Security

We use encryption in transit, hashed passwords, access controls and reputable infrastructure providers. No system is perfectly secure, so please use a strong, unique password.

8. Children

The Service is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.

9. Changes

We may update this Policy. We will post the new version here with a new effective date and notify you of material changes by email or in the Service.

10. Contact

Motang LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA Email: support@vueko.ai