Terms of Service

Effective date: November 3, 2026

These Terms of Service ("Terms") govern your use of Vueko, including the website at vueko.ai and the Vueko live studio (together, the "Service"). The Service is operated by Motang LLC, a Wyoming limited liability company, 30 N Gould St Ste N, Sheridan, WY 82801, USA ("Motang", "we", "us").

By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for your account credentials and for all activity under your account. Tell us promptly at support@vueko.ai if you believe your account has been compromised.

2. What Vueko does

Vueko is a livestream practice tool. While you stream from your camera, screen or local media, the Service sends short recordings of your stream to third-party AI models, which generate chat messages from simulated viewers and can read them aloud.

  • Simulated viewers, their names, avatars and messages are fictional and generated by AI. They are not real people and do not represent real audience reactions.
  • AI output can be inaccurate, repetitive, offensive or otherwise inappropriate. Do not rely on it for any decision, and use your own judgement.
  • Vueko does not broadcast your stream to any audience. Your stream is only processed to generate the simulated chat.

3. Your content and conduct

You keep all rights to the video, audio, text and other material you stream or submit ("Your Content"). You grant Motang a limited, worldwide, non-exclusive licence to process Your Content only as needed to operate the Service, including sending it to our AI providers. We do not store recordings of your stream (see the Privacy Policy).

You are responsible for Your Content. You must not use the Service to:

  • stream or submit content that is illegal, sexually explicit, involves minors, promotes violence or hatred, or infringes anyone's rights;
  • capture or submit other people's images, voices or personal data without the permissions required by law;
  • attempt to extract, reverse-engineer or overload the Service or its AI providers, bypass usage limits or billing, or access other users' data;
  • resell or provide the Service to third parties without our written permission.

We may suspend or terminate accounts that break these rules or that we reasonably believe are involved in fraud or abuse.

4. Credits

The Service is paid for with credits. AI chat, read-aloud and related server processing consume credits based on actual usage, as shown in your billing history.

  • Credits are a prepaid licence to use the Service. They are not money, have no cash value, cannot be transferred between accounts and cannot be exchanged except as described in the Refund Policy.
  • Credits do not expire while your account is open. Credits are forfeited if your account is deleted or terminated for breach of these Terms.
  • When your balance runs out, AI features pause until you add credits.
  • If a payment is refunded or reversed, the credits it granted are removed. This can make your balance negative; a negative balance is settled from your next purchase.
  • Estimates of streaming time are approximate and depend on how you use the Service.

5. Purchases, subscriptions and taxes

Prices are shown in US dollars and exclude applicable taxes, which are added at checkout.

Payments are processed through Stripe Managed Payments. For these transactions, Stripe's affiliate Lemon Squeezy LLC acts as the merchant of record and your payment is subject to its terms, shown at checkout. Motang remains responsible for providing the Service.

  • One-time packs (such as the Starter pack and Credit Pack) grant the stated credits once. The Starter pack can be bought once per account.
  • The monthly subscription renews automatically each month and is charged to your saved payment method until you cancel. Each paid period grants the stated credits.
  • You can cancel at any time in Settings → Billing. Cancellation takes effect at the end of the current billing period. Credits already granted remain in your account.
  • We may change prices or plan contents. Changes do not affect purchases already made, and subscription price changes apply from your next renewal after we have notified you.

6. Refunds and chargebacks

Refunds are handled under our Refund Policy. If you have a problem with a charge, please contact us first. If you dispute a payment with your bank, the credits from that payment are removed while the dispute is open and restored if it is resolved in our favour.

7. Intellectual property

The Service, including its software, design, simulated viewer profiles and branding, belongs to Motang or its licensors. We grant you a personal, non-transferable licence to use the Service under these Terms. Feedback you send us may be used without obligation to you.

8. Third-party services

The Service relies on third parties, including AI model providers, payment processors and hosting providers. Their availability and behaviour are outside our full control, and their own terms may apply to you.

9. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, Motang disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service or AI output will be uninterrupted, accurate or error-free.

10. Limitation of liability

To the maximum extent permitted by law, Motang will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose or USD 100.

11. Indemnity

You will indemnify Motang against claims, losses and expenses (including reasonable legal fees) arising from Your Content or your breach of these Terms, to the extent permitted by law.

12. Termination

You may stop using the Service and delete your account at any time in your account settings. We may suspend or end your access if you breach these Terms or if we must do so by law. Sections that by their nature should survive termination will survive.

13. Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Courts located in Wyoming have exclusive jurisdiction, except that if you are a consumer in the European Union or United Kingdom, you also benefit from the mandatory protections of the law of your country of residence and may bring claims in your local courts.

14. Consumer rights

Nothing in these Terms limits rights you have as a consumer that cannot be waived under applicable law.

15. Changes

We may update these Terms. We will post the new version here with a new effective date and, for material changes, notify you by email or in the Service before they take effect. Continuing to use the Service after that means you accept the updated Terms.

16. Contact

Motang LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA Email: support@vueko.ai