Refund Policy

Effective date: November 3, 2026

This policy explains when you can get a refund for purchases on Vueko, operated by Motang LLC. It does not limit any rights you have under consumer law.

Unused credits are refundable

You can request a refund within 30 days of a purchase for the credits from that purchase that you have not used. We refund the unused share of the price you paid, including the tax on it.

Example: you buy a Credit Pack for $9.90 that grants 2,800 credits and use 800 of them. You can get back 2,000 ÷ 2,800 × $9.90 = $7.07 plus the tax on that amount.

• Credit Pack: refundable as above.
• Pro subscription: the credits from your latest renewal are refundable as above. Refunding a renewal does not cancel the subscription; cancel it in Settings → Billing to stop future charges.
• Starter: non-refundable, except where required by law.

Credits used for streaming cannot be refunded, because the AI processing has already been delivered.

How to request a refund

Email support@vueko.ai from the email address on your Vueko account and tell us which purchase you want refunded. We usually reply within 2 business days.

Purchases are processed by Stripe Managed Payments, with Lemon Squeezy LLC as merchant of record. You may also request a refund through the Stripe or Link support link in your purchase receipt, and Stripe may issue refunds in line with its own policies.

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show the refund.

What happens to your credits

When a payment is refunded, the credits it granted are removed from your balance in proportion to the refunded amount. If you have already used those credits, your balance can become negative; it is settled from your next purchase.

Chargebacks

Please contact us before disputing a charge with your bank. We can usually resolve issues faster. While a dispute is open, the credits from that payment are removed; they are restored if the dispute is resolved in our favour. We may suspend accounts with repeated or abusive disputes.

EU and UK customers

You have a legal right to withdraw from a purchase within 14 days. Credits are digital services that start when you use them: if you withdraw, we refund the unused share as described above. Our 30-day window for unused credits is longer than the legal minimum.

Contact

Motang LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA Email: support@vueko.ai